FAQs
DO YOU ONLY SELL CAT PRODUCTS?
No! We are mainly feline focused but we do stock some products that can also be used by other animals.
DO YOU DELIVER?
YES! We deliver throughout Trinidad & Tobago. See our delivery section for more details.
DO YOU HAVE A PHYSICAL STORE?
Visit our store at #2 Deane Street, St. Augustine
CAN I PAY CASH ON DELIVERY/PICKUP?
YES! Our payment option includes online transfers and cash or card on delivery/pickup.
SHIPPING OPTIONS
Kitty KornerTT offers delivery and free in-store pickup.
Order online and select pickup at checkout to collect your order at #2 Deane Street, St. Augustine. We will contact you to arrange pickup details.
Delivery within Trinidad starts at TT$40, and delivery within Tobago starts at TT$60. The final delivery fee depends on the size of the item and the delivery location. Our in-store attendant will confirm the final delivery fee and inform you before we proceed with shipping your order.
Tobago orders are fulfilled via our courier, Odeliver. Once your order is confirmed, we will contact you with further details.
Orders will be fulfilled within 2–5 business days after payment. For online bank payments, proof of payment must be provided before your order is prepared, and the timeframe begins once that proof is received.
REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kittykornertt@gmail.com or via WhatsApp. If your return is accepted, we'll arrange a convenient time for pickup of the item. Note that the meeting point has to be convenient for both parties, otherwise a fee of $40 will be charged.
You can always contact us for any return questions at kittykornertt@gmail.com or WhatsApp.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the situation.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the item you desire if of the same value, considerations can be made.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.